Refund & Cancellation
Roadready is a pure subscription service billed in USD. This page explains cancellation, unused allowances, billing errors and statutory rights.
How to cancel
Cancel renewal at any time through Manage subscription or contact support from the billing email. Cancellation stops the next renewal; paid access normally continues through the current billing period.
Refund position
Subscription fees already charged are generally non-refundable because access and generation capacity are made available immediately. Unused monthly allowances, expired capacity and partially used periods are not converted to cash and do not roll over.
Billing errors and service failures
Contact support promptly about duplicate charges, incorrect plan charges or a sustained technical failure that materially prevented use. We investigate account and provider records and may issue a full or proportionate refund where appropriate. This does not limit statutory rights.
Consumer rights
Where law gives a cancellation right for digital services, you may be asked to request immediate performance and acknowledge the effect on that right once digital performance begins. Nothing in this policy removes rights that cannot be waived under applicable consumer law.
Refund processing
Approved refunds are returned to the original payment method through the payment provider. Provider and bank processing times vary. Roadready does not require complete card details to investigate a transaction.
Disputes
Contact support first with the billing email, charge date and amount. If a payment dispute is raised, we may share relevant subscription, access and support records with the processor as required to respond lawfully.
Contact
BIG WHEELS TRAINING (UK) LTD, 8 Coates Court, Emneth, Wisbech, England, PE14 8BU, United Kingdom. Email support@bigwheelstraiin.shop or call +44 7215835086.